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While every effort is made to avoid problems
from occurring, there are times that the
unexpected occurs.
Unlimited EMAIL support is
provided for all products. If the problem is
found to be a program error - a fix is generally
issued to the person reporting it within 24 hrs
of it being isolated. If you are asked to submit
sample data in order to facilitate and expedite
the resolution of any reported issue, the data
submitted is covered under the terms of our
General Non-Disclosure
Agreement.
Problem reports
related to DataPorter 2.0 / Exporter /
Message Class Modifier should be submitted
via email directly from within the program
itself which automatically
includes essential operating information.
Note: For ContactGenie Importer support - you
must upgrade to version 1.3 if currently using any
version of 1.2.
If you
do not receive a response within 12 hrs - please
check your SPAM folder and make sure that your
email server's spam filter is not blocking
messages from either the Claxton or ContactGenie
.com domains. Under normal circumstances,
messages are generally answered within 2-4
business hours (4-8hrs on weekends and holidays)
between 09:00-03:00 EST (GMT -5).
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