Introducing CG ToolKit > Support/Upgrade Policy

Once registered, program functionality will never expire for the version of the program current at the time the license was purchased.

You are entitled to free program updates for a period of one year from the date of purchase (not date of first installation). After this one year period, a (discounted) renewal license must be purchased which will extend the support/upgrade period for another year.

Free support is provided via email 7 days a week for the current version of the program. The latest version of the program can always be downloaded from the ContactGenie website.

Should a problem be encountered, a comprehensive Error Reporting System is built in that can automatically forward essential configuration/<program state> information enabling rapid problem assessment and program correction (where applicable) that is not otherwise available. Should a problem be reported that requires a program change, an update is generally made available within 24 hours of the problem being identified and is publicly released within 48 hours. For more information see <Reporting a problem>

Phone support is provided at the sole discretion of ContactGenie Support if the issue cannot be readily identified from the information provided by the Error Reporting System. If a custom form is involved, you will most likely be asked to forward a copy of the custom form so that internal tests can be conducted that mirror your environment as closely as possible.